Pass-Through Services in Military Moves: What You Need to Know

In military household goods relocations, pass-through services are essential components that require special attention – and proper compensation. Since the 2019 400NG changes, understanding these services has become more crucial than ever for everyone involved in the relocation chain.

What Are Pass-Through Services?

Pass-through services are additional services required during military moves that must be paid in full to the performing service provider. These include:

• Crating and uncrating

• Shuttle services

• Storage services

• Extra labor charges

• Fuel surcharges

Why They Matter

When pass-through services aren't properly compensated, it creates a domino effect throughout the payment chain:

Move managers must pay carriers/agents in full
Carriers/agents must pay service providers in full
Owner operators must receive their fair share

Common Challenges in Pass-Through Payments

Incomplete Documentation
Missing service verification
Unclear charge descriptions
Insufficient supporting evidence
Payment Processing Issues
Delayed payments
Partial payments
Incorrect calculations
Communication Gaps
Misunderstanding of requirements
Unclear responsibility chains
Poor documentation flow

Understanding the 400NG Requirements

Since 2019, the 400NG tariff has been clear: pass-through services must be paid in full. This isn't optional – it's a requirement. Key points include:

• Services must be properly documented

• Payments must match actual services provided

• Full compensation is mandatory

• Proper verification is essential

Protecting Your Rights

Whether you're a carrier, agent, or owner operator, ensuring proper payment for pass-through services is crucial. Here's what you can do:

For Carriers and Agents:

Maintain detailed service records
Verify all pass-through charges
Document payment trails
Regular payment audits
For Owner Operators:

Document all additional services
Keep clear records of pass-through items
Understand your payment structure
Regular payment verification

The Impact of Proper Payment

Consider this real-world example: In a review of just 156 military shipments, 26 showed significant underpayments related to pass-through services, totaling approximately $14,000 in lost revenue. This demonstrates the substantial impact proper payment verification can have on your bottom line.

Moving Forward

Understanding and properly managing pass-through services isn't just about compliance – it's about ensuring everyone in the relocation chain receives fair compensation for their services. While the system may seem complex, professional payment verification can help ensure all parties receive their rightful payments while maintaining positive industry relationships.

Need Help with Pass-Through Payments?

If you're experiencing challenges with pass-through payment verification or suspect underpayments, consider a professional review of your situation. Our team specializes in identifying and recovering underpayments while maintaining professional relationships throughout the industry.

Ready to ensure your pass-through services are properly compensated? Contact us for a confidential consultation about your payment verification needs.